Refund policy

Effective Date: October 6, 2026

At Bimzim, we want every order to provide a positive shopping experience. If you need to return a product, request a refund, or report an issue with your order, please review the terms below. This policy explains our return eligibility, refund process, cancellation rules, damaged-item procedures, and other applicable conditions.

1. Return Policy

Bimzim accepts eligible return requests within 14 days of the delivery date.

For a return to qualify, the product must:

Be in the same condition in which it was received
Be unused, unworn, and unwashed
Have original tags attached, where applicable
Be returned with its original packaging, where applicable
Include valid proof of purchase or sufficient order information

Returned merchandise must not have signs of use, damage, washing, modification, alteration, or missing components. Exceptions may apply when the product was delivered damaged or defective.

Photo Requirements for Returns and Refund Requests

To verify return and refund claims efficiently, Bimzim may require customers to submit clear photographs of the product.

For products reported as damaged, defective, incorrect, or materially different from the item ordered, clear photos must be provided before a return or refund can be approved.

Photos should clearly display:

The entire product
The specific damage, defect, or reported problem
Any damaged shipping or product packaging, when applicable
Product labels, tags, or other identifying details, when applicable

A return or refund claim involving a damaged or defective product may be delayed or declined if the requested photographs are not submitted or if they do not clearly demonstrate the reported issue.

This verification process helps Bimzim accurately evaluate claims and protect both customers and the business from incorrect or fraudulent requests.

2. How to Submit a Return Request

To request a return, contact our support team at:

Email: support@bimzim.com

Please provide the following information:

Your order number
The reason you want to return the product
Clear product photographs when requested
Photos showing any damage, defect, or other reported issue

Please do not mail or ship an item back until Bimzim has authorized the return.

When a return is approved, we will provide the appropriate return instructions and, when the return qualifies, a prepaid return shipping label.

Items sent back without authorization may not be accepted.

Bimzim does not charge a restocking fee for approved eligible returns.

3. Damaged, Defective, or Incorrect Products

Please check your order after delivery and contact us promptly if you discover that:

Your product arrived damaged
The product has a defect
You received an incorrect item
The product is materially different from what you ordered

When reporting one of these issues, please provide clear photographs that show the problem.

Our team will review the information provided and determine the appropriate resolution.

For damage and defect claims, photographic evidence is required to help verify the reported condition. If the submitted photos do not clearly show the problem, Bimzim may request additional images before approving a return or refund.

4. Free Return Shipping

Certain approved returns may qualify for free return shipping.

When an approved return meets the requirements for free return shipping, Bimzim will provide a prepaid return shipping label.

Return shipping arrangements can vary depending on the reason for the return and the conditions applicable to the specific order.

5. Restocking Fees

Bimzim does not charge a restocking fee for eligible and approved returns.

However, order cancellations submitted more than 1 hour after purchase are subject to a 10% cancellation fee, as explained in the cancellation terms below.

6. Order Cancellation Policy

Cancellation Within 1 Hour

Orders may be canceled within 1 hour of purchase without a cancellation fee.

If you need to cancel an order, please contact Bimzim as soon as possible so we can process the request before fulfillment begins.

Cancellation After 1 Hour

Cancellation requests submitted more than 1 hour after purchase are subject to a 10% cancellation fee.

After the applicable fee is deducted, the remaining refundable amount will be returned to the original payment method, subject to the applicable refund and payment-processing conditions.

Orders Already Processed or Shipped

Once an order has entered fulfillment processing or has been shipped, cancellation may no longer be available.

If cancellation is no longer possible, you may request a return after delivery if the order and product meet the requirements of this Return & Refund Policy.

7. Products That Cannot Be Returned

Certain categories of products may be excluded from our return policy, including:

Perishable items such as food, flowers, and plants
Custom-made or personalized products
Personal care and beauty products
Hazardous materials
Flammable liquids or gases
Gift cards

Additional return restrictions may apply to certain products and will be disclosed on the applicable product page before purchase.

If you are uncertain whether a product qualifies for a return, please contact Bimzim before placing your order.

8. Exchanges

Bimzim generally does not offer direct product exchanges.

If you require a different product, size, color, or item, the recommended option is to submit an eligible return request and place a new order after your return has been approved.

This approach is generally the fastest way to receive the replacement product you need.

9. Refund Policy

After an approved returned item has been received and inspected, Bimzim will notify you regarding the status of your refund.

When a refund is approved, it will generally be processed within 2 business days and sent to the original payment method used for the purchase.

Please note that your bank, credit card issuer, or payment provider may require additional time to process the transaction and display the refunded amount in your account.

If your refund has not appeared within 15 business days after approval, please contact us at:

support@bimzim.com

Refund Amount

The amount refunded depends on the reason for the return and the applicable terms of this policy.

For approved returns, any applicable deductions will be communicated before the refund is issued.

10. European Union 14-Day Right of Withdrawal

Customers located in the European Union may have a statutory right to cancel a purchase within 14 days of receiving the goods, without providing a reason, when the purchase is covered by applicable EU consumer protection laws.

Certain legal exceptions may apply to products that are excluded from the statutory right of withdrawal under applicable law.

If applicable EU consumer protection laws provide rights that are more favorable than the terms stated in this policy, those statutory rights will take precedence.

11. Lost or Missing Packages

If your shipment appears to have been lost while in transit, please contact Bimzim within 7 days of the expected delivery date.

We will work with the relevant shipping carrier to investigate the shipment and help determine the available resolution.

When contacting our support team, please provide your order number along with any available tracking or delivery information.

12. Return Request Review and Verification

All return and refund requests are reviewed before a final decision is made.

To help protect customers and Bimzim from inaccurate or fraudulent claims, we may request additional information related to an order. This may include product photographs, packaging images, or other reasonable evidence.

For claims involving damaged, defective, incorrect, or materially different products, submitted images must clearly demonstrate the reported problem.

If the photographs are unclear, incomplete, or fail to show the issue being reported, Bimzim may request additional images before determining whether the return or refund request qualifies.

13. Contact Bimzim

If you need assistance with a product return, refund request, damaged or defective item, incorrect order, or cancellation, please contact our customer support team: