Shipping policy
Effective Date: October 10, 2026
At Bimzim, we strive to make order delivery straightforward and transparent. This Shipping Policy provides information about order processing, available shipping methods, estimated delivery times, tracking, international shipments, customs, shipping delays, and other important delivery terms.
Bimzim currently ships orders throughout the United States and to selected international destinations.
1. Order Processing and Tracking Information
Orders are normally prepared for shipment within 1 to 3 business days after successful payment confirmation.
For purposes of this policy, business days are Monday through Friday, excluding weekends and public holidays.
After your order has been processed and shipped, your tracking number will generally be provided within 1 to 3 business days.
Once tracking details are available, we will send a shipping confirmation email containing the tracking number and a tracking link.
Please be aware that tracking may not display movement immediately. Carriers may need additional time to receive, scan, and update the shipment in their tracking system.
2. Shipping Destinations
Bimzim currently provides shipping services to the following destinations:
United States
We ship to addresses across the United States where our available shipping carriers provide delivery service.
International Shipping
International delivery is available to selected countries, including:
- Australia
- Canada
- United Kingdom
- Selected European countries
International shipping availability can differ based on the destination, carrier availability, local laws, customs requirements, and product-specific restrictions.
If your country or region does not appear as an available destination during checkout, Bimzim currently does not provide shipping service to that location.
3. United States Shipping Options
Eligible U.S. orders can be shipped using the following delivery options:
| Shipping Method | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| Economy Shipping | 5–10 business days | Free |
| Standard Shipping | 3–5 business days | $14.99 |
Economy Shipping
Economy Shipping is free for eligible U.S. orders and generally arrives within 5–10 business days after the order has been processed.
Standard Shipping
Standard Shipping is available for $14.99 and generally arrives within 3–5 business days after order processing.
This option may be suitable if you prefer a faster estimated delivery timeframe.
4. International Shipping Options
Bimzim offers international delivery to selected destinations through available carrier services.
| Shipping Method | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| Economy International Shipping | 15–20 business days | Free |
| Standard International Shipping | 8–16 business days | $19.99 |
International delivery estimates can vary depending on the destination country, customs clearance, local carrier operations, weather conditions, public holidays, and other circumstances beyond Bimzim's control.
Unless a different currency is specifically displayed during checkout, international shipping charges are listed in U.S. dollars (USD).
5. Estimated Delivery Times
All delivery periods shown in this Shipping Policy are estimated business-day timeframes and begin after the order has been processed.
Delivery estimates exclude weekends and public holidays.
Actual delivery times can vary according to the shipping destination, carrier performance, and other factors affecting transportation.
For international shipments, customs processing and local delivery procedures may result in additional delivery time.
Please consider these estimates as guidelines rather than guaranteed delivery dates.
6. Shipment Tracking
Bimzim provides tracking information for shipped orders.
Your tracking number will generally be available within 1–3 business days after your order has been processed and shipped.
You can follow your shipment using the tracking link included in your shipping confirmation email.
If your tracking page does not immediately show an update, this does not necessarily indicate a problem with your shipment. Please allow the carrier sufficient time to scan the package and update its tracking records.
7. Shipping and Delivery Delays
Bimzim makes every reasonable effort to meet the estimated delivery timeframes. However, delivery dates are estimates and are not guaranteed.
Shipping delays can result from circumstances such as:
- Severe weather conditions
- Carrier-related delays
- Customs inspections
- Customs clearance procedures
- Public holidays
- Periods of unusually high order volume
- Incorrect or incomplete shipping addresses
- Local delivery restrictions
- Other circumstances beyond our reasonable control
If your shipment appears to be substantially delayed, please contact our support team with your order number and tracking information. We will review the available shipment details and assist where possible.
8. Customs Duties, Import Taxes, and Fees
International shipments may be subject to additional charges imposed by the destination country. These may include:
- Customs duties
- Import taxes
- VAT
- Brokerage or handling fees
- Other applicable government or carrier charges
Such fees are determined by the authorities or service providers in the destination country and are generally the customer's responsibility, unless otherwise stated during checkout.
Bimzim does not determine or control these charges and cannot guarantee the exact amount that may be assessed on an international shipment.
Customs inspections and clearance procedures may also extend the overall delivery timeframe.
9. Incorrect or Incomplete Delivery Addresses
Customers are responsible for entering a complete and accurate shipping address during checkout.
Before submitting your order, please verify all address information, including:
- Full name
- Street address
- Apartment, unit, or suite number
- City
- State or province
- ZIP or postal code
- Country
Bimzim is not responsible for delivery issues resulting from an incorrect, incomplete, or inaccurate address supplied by the customer.
If a shipment is returned to Bimzim because the address is incorrect, incomplete, or undeliverable, we may contact you to discuss the available options. Additional shipping charges may apply if the package needs to be reshipped.
10. Lost, Missing, or Damaged Shipments
If your tracking information indicates that a package was delivered but you cannot find it, we recommend checking with:
- Members of your household
- Nearby neighbors
- Your building manager or property management office
- The shipping carrier
If you believe your package has been lost in transit, contact Bimzim with your order number and tracking information. We will assist with investigating the shipment where possible.
Damaged Products
If your order arrives with visible damage, please contact us as soon as possible.
To help our team evaluate the issue, please provide:
- Your order number
- Clear photographs of the damaged product
- Photos of the shipping box and packaging, when applicable
- A brief explanation describing the damage
Please retain the original shipping and product packaging until your claim has been reviewed.
For further information regarding damaged, defective, or incorrect merchandise, please refer to our Return & Refund Policy.
11. Shipping Charges and Refunds
Shipping charges are generally non-refundable once an order has been processed or shipped, except where a refund is required by applicable law or where Bimzim determines that a refund is appropriate under its policies.
When an order is returned because the customer entered an incorrect address, refused delivery, or failed to collect the package, the original shipping charges may not be refundable.
Any applicable refund will be handled in accordance with our Return & Refund Policy.
12. Shipping Restrictions
Some products may have delivery restrictions that prevent shipment to certain countries or regions.
Restrictions may result from:
- Carrier limitations
- Local laws or regulations
- Import requirements or restrictions
- Product-specific shipping rules
If Bimzim cannot fulfill an order because delivery to the selected destination is unavailable, we will contact you and provide an appropriate resolution, including a refund where applicable.
13. Contact Bimzim
For questions regarding shipping, order processing, delivery, tracking, or a delayed shipment, please contact the Bimzim Support Team:
Email: support@bimzim.com
When contacting us, please include your order number and any relevant tracking information. Providing these details allows our support team to locate your order and assist you more efficiently.